5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that almost all security guard companies are capable of supplying the support that property supervisors want, but also often do not due to a lack of ongoing quality control processes.
Security guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, then you can see whether they do their tasks by looking at the walls. But when you employ a security guard company, how often can you determine whether the guard organization is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and effectively tracking and supervising your guards. In the majority of instances they probably are, but it is important to implement a system of verification and quality control to ensure that problems connected with the deficiency of doing these tasks do not start to occur.
In this guide we will discuss five (5) simple steps to enhancing your safety guard service and achieving everything you picture as your ideal keyholding London.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your condition is one of these states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security company and inquire does it look decent.
It is also your security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent way to screen whether the guard is a good fit for your house is to perform a short”interview” to get a feel for the guard and to describe your expectations. This first dialogue will tell you a lot about what to expect from that guard and it provides you a chance to ask another guard if you feel that it is necessary.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in several cases the guard’s orientation to his assigned land isn’t quite as complete. We call the orientation to the assigned land”Website Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• Just how long is each new officer educated?
• Just how long can the security firm double bank?
Determine the response to every one of the questions and make sure that they fit with what you believe is sufficient. You should even consider sitting in on your safety guard company’s orientation and your website special training to acquire an understanding of what goes on preparing a guard to operate in your premises.
Protect supervision is one of the main factors of good security guard support. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel that their job isn’t important and they start to see themselves as not as a part of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t require onsite oversight, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the two methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards must make rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re in your premises. These monitoring systems permit the security guard company to track the log and time the action of the guards while they’re making rounds to various areas in your premises. Many Officer Tour Tracking Systems can generate reports which empower the safety guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the safety guard company provides a way of making sure that each guard is secure and alert. Using guards check-in regularly with the safety guard company, at least each 30 minutes, guards believe that their security is important and that being awake and alert is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out just what is occurring with your safety as you are not there. Through these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure that they understand their tasks. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be sure that the consultant isn’t actually a security guard company. If so, your audit is sure to develop problems with your current security guard company.